Grasshopper Review: Business Phone Service 2023

The bottom line: Every business needs a professional way to answer phone calls—even if you’re running a food truck (where your business is in a different location every day) or you’re a real estate agent who’s frequently away from their desk. Grasshopper phone service is the ideal solution, thanks to its mobile functionality.

Grasshopper is a business phone service that specializes in Voice over Internet Protocol (VoIP) services. VoIP services are able to provide more features, like the ability to use your business number from any device. That way, you can take calls to your business number, make outbound calls to your customers, and receive faxes wherever your business takes you.

If that sounds great to you, keep reading to find out everything you need to know before signing up with Grasshopper.

Grasshopper is a small-business phone service, designed to work on top of your existing landline or mobile service. Like many virtual phone systems, Grasshopper offers a mobile app that lets you make and receive calls from your business number—even when using your personal mobile devices.

In other words, you can set up your Grasshopper VoIP service to forward calls to your cell phone. That way, you can enjoy the perks of a toll-free or vanity number (like 1-800-FLOWERS, for example), without needing to stay next to your desk phone or buy a second business-only smartphone. You can even use the Grasshopper app to make outbound calls to your customers from your mobile phone—but they’ll still see your business number as your caller ID.

That being said, Grasshopper falls a little short of other VoIP services when it comes to features. It doesn’t offer a lot of app integrations for call centers using customer relationship management (CRM) software, and you can forget about videoconferencing.

Then again, not all businesses need a phone plan with all the bells and whistles. And there’s no denying that Grasshopper’s prices are competitive—perfect for startups and mobile businesses with just a few employees.

One of the best parts about Grasshopper is how affordable it is.

With a basic Grasshopper Solo plan, you get one phone number and three extensions for $26 per month. That’s it—no complicated package tiers where you get certain features with only an advanced plan. Plus, you don’t have to engage in mental gymnastics to multiply your price by the number of users you need on your plan. You pay one flat fee per month.

What’s more, you get an unlimited number of minutes per month (within the domestic United States), so no stress if you get a huge influx of calls in a single month. After all, more calls is a good thing for most small to mid-sized businesses, right?

Once you sign up for a Grasshopper plan, you can choose your first phone number. Grasshopper offers local numbers, toll-free numbers, and even vanity numbers as part of your plan. That means you don’t have to pay extra to get a number that’s easier for customers to remember—score!

From there, businesses are free to set call forwarding rules on their account, record custom greetings, and download the Grasshopper mobile app—all included with every plan.

Like we mentioned, you get every feature Grasshopper has to offer, even on the most basic plan. So if you’re a solopreneur running a startup out of your basement, your callers can still enjoy an auto attendant with custom-recorded greetings and on-hold music, never knowing you receive calls from your cell phone or your computer.

Grasshopper also offers business text messaging, which gives you more options to connect with your customers in the ways they prefer. With this feature, you can send confirmation texts, answer customer service questions, and more using your desktop or mobile app.

With Grasshopper, you can even read transcribed versions of your voicemail messages—that way, you can keep on top of your business messages even when you’re eating dinner with your in-laws.

Here are a few other need-to-know details about Grasshopper:

Because Grasshopper plans include all features at every level of service, you can start with the most basic plan and easily expand your VoIP phone service as your business grows—all without changing your settings, phone number, or menus. That means you never have to pay more than you need just to get one extra feature, and your customers can enjoy the same professional experience every time they call—right down to the on-hold music.

 If your business needs to send faxes, hold video meetings, or integrate with CRM solutions, Grasshopper won’t be able to provide the communication help you need.

But if you don’t change anything about how you conduct business and only need more numbers and lines, Grasshopper’s a good, cost-effective solution.

If you have an existing business phone number and want to keep it when you move to Grasshopper, that’s totally doable.

During the sign-up process, you’re free to pick new toll-free numbers, local numbers, and even vanity numbers—or you can fill out a form to port your old number to your account. That way, you can continue to receive incoming calls from your customers on the number they know and recognize, and you don’t have to update your website, phone book listing, Google business listing, flyers, and commercials.

Keep in mind, though, that it can take up to two weeks to get your old number connected to your Grasshopper account. In the meantime, you can keep your customers connected by setting up call forwarding from your old number to the temporary number Grasshopper assigns you when you set up your plan.

Grasshopper doesn’t offer any desk phones, mobile devices, or other equipment because it was designed to work on top of your existing landline or mobile service.

 So if you want every employee in your office to have their own phone, you’ll need to pay for a landline phone service plus a Grasshopper VoIP plan.

That’s no big deal if you’re already planning to use your personal cell phone or your home phone to conduct business calls—those are services you already need, use, and pay for. But even Grasshopper’s website admits that Grasshopper “may not be your best option if you’ve already splurged on a hardware system and are looking for a provider.”²

Grasshopper plans don’t include international calling, so if you need to dial a number outside the US, you’ll need to call customer support and enable international calling on your plan. Once international calling is enabled, Grasshopper charges extra fees by the minute for those calls.

So if you send business texts to Canadian numbers often, you’ll need to choose your number carefully to avoid extra fees.

Businesses should also note that Grasshopper charges extra when you make calls to numbers in Alaska or Hawaii (since these two states are considered “off-shore”). So if your business operates out of the 49th and 50th states (or if you frequently make calls there), Grasshopper will wind up being more expensive than most other providers.

Not to pile on the bad news, but if your business does a lot of videoconferencing or large audioconference calling, Grasshopper may not be the best VoIP phone service for you.

With Grasshopper, conference calling is limited to 10 participants (including the host), so it’s less than ideal for large or mid-sized businesses that want to loop in all of their employees on a single call. And the process of actually setting up a conference call is a bit ridiculous since you have to individually dial in each participant manually—no having participants simply call in.

Videoconferencing is also not a built-in feature with Grasshopper. However, you can forward your business phone number to your SkypeIn number on the Skype app. You’ll have to pay extra for your SkypeIn number, though, and this system only works if you take incoming calls. Outbound calls made over Skype won’t show up as your business phone ID—just your SkypeIn number.

Long story short, if you need a business phone provider that can accommodate video calls or large-scale audioconference calls, there are better options than Grasshopper.

Grasshopper includes all features on all plans, so even small startups can get the professional calling features and toll-free phone numbers they need to make a good impression on potential customers.

While businesses looking for more advanced features like videoconferencing may be a bit underwhelmed by Grasshopper’s (relatively) simple product offerings, we think Grasshopper is a perfect fit for small companies and businesses without traditional office locations.

To get the skinny on all the features available with a VoIP business phone number, check out our list of the top 13 VoIP providers for businesses.

Because Grasshopper is a Voice over Internet Protocol service, it’s best if you use a high-speed internet connection anytime you make or receive calls.

Grasshopper recommends you use internet speeds of at least 128 Kbps (about an eighth of a megabyte), which you’ll need if you’re making calls over your desktop app. However, if you’re using your business phone number on your mobile device, you can use your mobile internet browsing data instead of a high-speed internet connection.

If you use your mobile data, your business phone calls will affect your personal plan billing, so use this feature sparingly if you’re on a plan with limited data. But if you’re on an unlimited calling plan, Grasshopper business phone systems can be used anywhere, anytime.

Grasshopper is one of our top five recommended VoIP providers because it’s cost-efficient and offers the same features on basic plans as it does on advanced plans. However, the service does fall short in a couple of areas.

For starters, many Grasshopper reviews state that the provider’s customer service leaves a lot to be desired. Specifically, users have complained that customer support representatives were hard to understand and didn’t provide satisfactory solutions when troubleshooting problems.

Some small-business owners have also noted that they’ve seen poor audio quality on their calls—less than ideal when you’re trying to sound professional when clients call your toll-free phone number. And many reviews point out that the service doesn’t always transcribe voicemail messages accurately.

In terms of features, Grasshopper is a bit behind other providers too. But it makes up for it with its competitive prices and no-nonsense plan structure.

We looked at Grasshopper's VoIP pricing, overall value, small business expertise, and scalability, among other factors.

Disclaimer

At Business.org, our research is meant to offer general product and service recommendations. We don't guarantee that our suggestions will work best for each individual or business, so consider your unique needs when choosing products and services.